FREQUENTLY ASKED QUESTIONS.
What about the quality of the products? How do you offer these prices?
This is a question we get every day. And trust me, we understand. At first glance it can seem like this is too good to be true.
The truth is, we were done with jewellery customers being exploited with extortionate prices. Companies were charging hundreds for items we would sell for half. This is when we found a gap in the market - an urban/hip hop jewellery brand which sells fantastic quality pieces for the best prices possible.
People tend to believe 'This is expensive, it must be better' or 'This is cheap, it must be worse.' When the fact of the matter is we use better materials, have better designs and offer better prices than everyone else out there. It has taken us years upon years to get to where we are now. But it feels good to know that we are revolutionising the jewellery space.
We use authentic 18 Karat Gold plating (5 times dipped) across our pieces with a solid base of either 316L stainless steel or brass. Our Cubic Zirconia diamonds have 54 facets and are hand-set - giving all iced out pieces the coldest shine possible.
Don't hesitate to order your favourites. We will NEVER compromise quality for price. You will also enjoy a lifetime guarantee across all items!
When will I receive my tracking codes?
Typically within 48 hours of ordering, they will be sent to your email.
I'm afraid to pay online, is this safe?
Yes, It's 100% safe. All payments on our site are processed by a third party authorised payment processor. They use the latest generation encryption protocols and safety measures that are the best in the field. You can also order using PayPal.
I ordered multiple items and some have arrived before others. Is there a problem?
No! Our warehouse will ship your items separately and there will be different delivery times.
What shall I do if something goes wrong?
Our customer support team work 7 days a week to provide you with answers and solutions as quickly as possible. We have a selection of sympathetic and solution-oriented staff who will solve any problems. So you can rest assured that if any problems arise, we will resolve it as soon as possible. (firstname.lastname@example.org)
Any other questions?
We would be more than happy to help! Please visit our Contact Us page for more information.